Refunds, Returns, Cancellation Policy

We strongly recommend all customers record an unboxing video for any and all items received from us. This is to assist in verification of the condition damaged goods, missing items or incorrect orders. This video may be requested as supporting evidence for a refund / return case.

1. Unwanted Goods

If you no longer wish to keep an item you’ve purchased, please get in touch with us within 28 days of receiving your order to request a return. Once your return has been approved, the item(s) must be sent back to us within 14 days.

Return Conditions for Unwanted Items

• Products must be unused, unopened, and returned in the same condition they were received.
  
• Items should be returned in their original packaging and be suitable for resale.
  
• Customers are responsible for return shipping costs. We strongly recommend using a tracked service and keeping proof of postage for your records.
  

Once your return has been received and inspected, a refund will be issued excluding the original shipping charges.

2. Faulty Goods

If you receive a faulty or damaged item, please contact us as soon as possible and we’ll work to resolve the issue.Depending on the situation, we may offer either a full refund or a replacement at no additional cost.Any issues with faulty goods must be reported within 28 days of receiving your order. An unboxing video is required for ALL returns, refunds, exchanges to verify the condition the item was received in. Once a return or exchange has been authorised, the item must be sent back to us within 14 days, otherwise the refund or replacement request may no longer be accepted.

3. Exchanging Goods

If you wish to exchange an item, please get in touch with us within 28 days of receiving your order to arrange the exchange. Once approved, the item(s) must be returned to us within 14 days.

Exchange Eligibility

• Items must be unused, unopened, and returned in the same condition they were received.
  
• Products should be in their original packaging and suitable for resale.
  
• Customers are responsible for the return postage costs, as well as the shipping fee for sending the replacement item.

4. Cancellations or Changes

If you need to cancel or make changes to your order, please contact us as soon as possible and we’ll do our best to help. Please note that once an order has entered processing, changes or cancellations may no longer be possible. Orders that have already been dispatched cannot be cancelled. In this case, you would need to arrange a return after delivery at your own expense. Original shipping charges are non-refundable for cancelled or unwanted orders. If your order has not yet been processed or shipped, we will attempt to cancel it and issue a refund where possible. We also reserve the right to cancel orders at our discretion. If this occurs, any payment made will be fully refunded and you will be notified with further information.

5. How and When will I receive my refund?

All refunds are issued back to the original payment method used when placing your order. If your card has expired, your bank will usually transfer the refund to your replacement card or associated account automatically. We aim to process refunds within 5 working days of receiving the returned items. Please allow up to 10 working days for the funds to appear in your account, depending on your bank or payment provider.

6. Items that cannot be refunded / returned / exchanged

Refunds, returns or exchanges cannot be accepted on whether an album did not contain a specific photocard. Photocards within albums are assigned at random by the manufacturer. BoraYong has no influence over the contents of individual albums. This policy also applies to all other randomly assigned items, including but not limited to postcards and inserts.

Exception: When a customer has provided video evidence of an unboxing and the video shows a photocard is absent from said album in which one should have been provided, a claim could be considered as a manufacturing error. Claims must be received within 14 days of receipt of the order and must be accompanied by the full, unedited unboxing video. Without video evidence, we are unable to validate claims of missing items and provide a refund, return or exchange.

6.1. Photocards

BoraYong will not accept returns on individual photocards under any circumstances.
To ensure the authenticity of every photocard sold through our store, we are unable to accept returns. Allowing returned items back into inventory would compromise our ability to verify their authenticity. All photocards sold by BoraYong are guaranteed authentic at the time of sale.